All referrals will be assessed in order to establish what care and support needs the person has and how we are able to meet them.

A person can self-refer in which case we will ensure that they obtain the appropriate support to continue with the application process.

We also accept referrals from:

  • Social workers
  • Community mental health teams
  • Assertive Outreach teams
  • Early Intervention Services
  • GP services
  • Community Psychiatric Nurses (CPNs) or psychiatrists


We wish to reassure referrers that we are able to offer:

  • Staffing for 365 days a year,
  • 24 hour on-call service,
  • Experienced and well-trained staff in mental health and disabilities,
  • Commitment to improving the quality of life, personal comfort and health and wellbeing of people who use this service.


All our staff will have undergone Mandatory Training on the topics of:

  • Health and Safety
  • Food Hygiene
  • Infection Control
  • Manual Handling
  • First Aid
  • Fire Safety

In addition they will have completed appropriate training on topics such as Mental Health Awareness, Learning Disabilities Awareness, Dementia Awareness, Recovery and Wellbeing and other relevant professional qualifications either through Future HSC In-House Training Programme or at local colleges and training agencies.